Compliance and Ethics
Our Joint Commission Policy Statement
ND GLOBAL CONSULTING SERVICES INC. is committed to providing a higher standard of service and to the delivery of safe, quality patient care. ND GLOBAL CONSULTING SERVICES INC. complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within ND GLOBAL CONSULTING SERVICES INC. support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, ND GLOBAL CONSULTING SERVICES INC. provides the customer a written description of the following service features.
1. Subcontractors
ND GLOBAL CONSULTING SERVICES INC. will not engage subcontractors to provide Assigned Employees unless agreed to in advance by the customer.
2. Floating
Assigned Employees may only be placed in assignments that match the job description for which ND GLOBAL CONSULTING SERVICES INC. assigns them. If an Assigned Employee is asked to float to another department with the customer, the department must be a like department or unit, and the float employee must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Employees should only be floated to areas of comparable clinical diagnoses and acuities.
3. Competency Review
It is the responsibility of ND GLOBAL CONSULTING SERVICES INC. to conduct and finalize the pre-employment assessment of the Assigned Employee’s competence based on the techniques, procedures, technology, and skills needed to provide care, treatment, and services to the populations served by the customer upon completion of ND GLOBAL CONSULTING SERVICES INC. orientation.
It shall be the responsibility of the customer to cooperate in a review or evaluation of each Assigned Employee, relative to the employee’s ability to perform specific job functions upon completion of the employee’s assignment or shift. ND GLOBAL CONSULTING SERVICES INC. relies on the customer’s feedback in order to accurately assess and re-assess the competence of the Assigned Employee on an ongoing basis based on the customer’s report of clinical performance.
4. Orientation of Employees
ND GLOBAL CONSULTING SERVICES INC. will provide all new employees with an orientation to the company’s policies and procedures. It shall be the responsibility of the customer to orient assigned employees to the facility and its rules and regulations, and to acquaint them with the facility policies and procedures, including dress code, physical layout, equipment, and to validate the competency and ability of Assigned Employees to properly use equipment.
5. Employees and Independent Contractors
As the provider of staffing services, ND GLOBAL CONSULTING SERVICES INC. will be the employer of Assigned Employees, and they shall not, by reason of their temporary assignment with the customer through ND GLOBAL CONSULTING SERVICES INC., become employees of the customer. At its sole discretion, ND GLOBAL CONSULTING SERVICES INC. reserves the right to utilize Independent Contractors in addition to its employees, to assist in the provision of all agreed-upon Healthcare Supplemental Staffing services.
6. Incident, Error, Tracking System
Upon notification of incidents and/or errors, ND GLOBAL CONSULTING SERVICES INC. shall document and track all unexpected incidents, including errors, sentinel events, and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data-gathering tools. Information gathered, tracked, and analyzed is to be shared and reported appropriately to customers, regulatory bodies, and the Joint Commission as required.
7. Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the customer to notify ND GLOBAL CONSULTING SERVICES INC. within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee and/or ND GLOBAL CONSULTING SERVICES INC. The customer agrees to initiate communication with ND GLOBAL CONSULTING SERVICES INC. whenever an incident/injury report related to the Assigned Employee is completed.
8. Requirements for Staff Specified
The requirements of staff sent to the customer by ND GLOBAL CONSULTING SERVICES INC. are to be determined by the customer as part of the written agreement between the two parties. It is ND GLOBAL CONSULTING SERVICES INC.’s obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screenings, and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.
9. Staff Matching Requirements
ND GLOBAL CONSULTING SERVICES INC. shall verify the Assigned Employee’s licensure, certification, education, and work experience to assure they are competent and possess the skills and experience that match the requirements for the assignment. Matching the Assigned Employee’s licensure, certification, education, and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners for Allied personnel and non-licensed nursing personnel such as sitters, caregivers, and nursing assistants. It may also include licensed nursing personnel upon the request or approval of the customer.
10. Conflicts of Interest
ND GLOBAL CONSULTING SERVICES INC., to the best of its ability, identifies conflicts of interest and discloses all conflicts of interest to its clients. ND GLOBAL CONSULTING SERVICES INC. annually reviews its relationships and its healthcare providers’ relationships with vendors, clients, competitors, and regulatory entities to determine conflicts of interest.
When conflicts of interest arise, ND GLOBAL CONSULTING SERVICES INC. discloses the conflict of interest as appropriate to whichever client may be involved or affected. ND GLOBAL CONSULTING SERVICES INC. enforces that internal employees of ND GLOBAL CONSULTING SERVICES INC. are not permitted to maintain additional employment, accept gifts (other than those of nominal value), or allow payment on their behalf of any travel, living, or entertainment expenses by any person or organization currently doing business with or seeking to conduct business with ND GLOBAL CONSULTING SERVICES INC.
Additional Resources
- Patient-Centered Focus:
- We prioritize the well-being and safety of patients above all else.
- We ensure that all healthcare professionals provided through our staffing services are qualified, competent, and committed to delivering compassionate care.
- Patient confidentiality and privacy are paramount, and we uphold the highest standards of confidentiality in all interactions.
2. Professional Integrity:
- We conduct all business activities with honesty, integrity, and transparency.
- Our staffing decisions are based on merit, qualifications, and suitability for the role, without bias or discrimination.
- We avoid conflicts of interest and disclose any potential conflicts promptly and transparently.
3. Quality Assurance:
- We maintain rigorous standards for the recruitment, screening, and credentialing of healthcare professionals.
- Continuous monitoring and evaluation ensure that our professionals meet or exceed industry standards and deliver high-quality care.
- Feedback from clients, healthcare professionals, and patients is actively solicited and used to improve our services.
4. Compliance and Regulatory Adherence:
- We comply with all applicable laws, regulations, and professional standards governing healthcare staffing and biotechnology.
- Our practices adhere to regulatory requirements for licensure, certification, and credentialing.
- We provide ongoing training and education to ensure compliance with evolving regulations and best practices.
5. Ethical Research Practices:
- Any involvement in research activities is conducted ethically and in accordance with established guidelines and regulations.
- Informed consent is obtained from participants, and their rights and welfare are protected throughout the research process.
- Research findings are reported accurately and transparently, without bias or manipulation.
6. Employee Welfare:
- We foster a supportive and inclusive work environment that values diversity, equity, and respect for all employees.
- Fair compensation, benefits, and opportunities for professional development are provided to our staff.
- Employee health and safety are prioritized, and measures are in place to prevent workplace hazards and promote well-being.
7. Community Engagement:
- We actively engage with the communities we serve to understand their healthcare needs and priorities.
- Partnerships and collaborations with local organizations and stakeholders are fostered to address community health challenges.
- Volunteering, educational outreach, and philanthropic initiatives are encouraged to contribute positively to the community.
8. Environmental Responsibility:
- We are committed to minimizing our environmental footprint and promoting sustainability in our operations.
- Efforts to reduce waste, conserve resources, and mitigate environmental impact are integrated into our business practices.
- Sustainable procurement and manufacturing practices are pursued whenever feasible.
9. Whistleblower Protection:
- We have mechanisms in place to protect employees who report unethical behavior or compliance violations.
- Reports of misconduct are taken seriously, and investigations are conducted promptly and impartially.
- Retaliation against whistleblowers is strictly prohibited and will result in disciplinary action.
10. Continuous Improvement:
- We are dedicated to ongoing evaluation and improvement of our processes, services, and ethical standards.
- Feedback from stakeholders, including clients, employees, and regulatory agencies, is used to identify areas for improvement and implement corrective actions.
- Continuous learning and adaptation ensure that we remain at the forefront of ethical best practices in healthcare staffing and biotechnology.
If you are not satisfied with the resolution, you may also submit to complaints to The Joint Commission by one of the following:
ONLINE
- New Compliant:
- Submit a NEW patient safety event or concern: Submit Form
- Update on Previous Complaint:
- Submit an UPDATE or ASK a Question about your incident (You must have your incident number) Updates
Sent a mail to below address:
- Office of Quality and Patient Safety
- The Joint Commission
- One Renaissance Boulevard
- Oakbrook Terrace, Illinois 60181
PHONE
The Joint Commission Headquarters can be reached by telephone 630.268.7400.
Joint Commission Complaint Regisration Process
If you are not satisfied with the resolution, you may also submit to complaints to The Joint Commission by one of the following:
ONLINE
- New Compliant:
- Submit a NEW patient safety event or concern: Submit Form
- Update on Previous Complaint:
- Submit an UPDATE or ASK a Question about your incident (You must have your incident number) Updates
Sent a mail to below address:
- Office of Quality and Patient Safety
- The Joint Commission
- One Renaissance Boulevard
- Oakbrook Terrace, Illinois 60181
PHONE
The Joint Commission Headquarters can be reached by telephone 630.268.7400.
To report a patient safety and quality concern, email us at HR@ndgcs.com or call at (646)-921-6217
